Verizon cell phone customers in Curry County experience 911 difficulties

(File/SBG image)

UPDATE | Around 11 a.m., Curry County Sheriff’s Office Dispatch Center did a functionality test with Verizon Wireless and found the system to be fully operational, officials report.

This information was verified with other local Dispatch Centers.

More from the sheriff's office:

At this time the Curry County Sheriff’s Office Dispatch Center is back to normal operations. Additional notifications via Everbridge will be sent out, along with this media update. Currently we do not have a clear determination for what caused the disruption to our normal services. We will continue to evaluate this situation in an effort to avoid any future delays in providing emergency services. The Curry County Sheriff’s Office would like to remind Curry County residents who have not signed up for “Everbridge” notifications, to please visit our Emergency Services website and to get signed up for all local emergency notifications.

Original story:
GOLD BEACH, Ore. -- Around 1 a.m. Tuesday, Curry County Sheriff’s Office discovered the dispatch center was unable to receive and respond to 911 cell phone calls from Verizon Wireless.

The Curry County 911 Dispatch Center did self-testing and verified there was an issue with the carrier, authorities said.

Verizon was immediately notified and verified the issue was occurring throughout Southern Oregon.

Verizon and the various affected dispatch centers been working for a resolution since early Tuesday morning, officials said.

"In the meantime, if Verizon is your primary phone carrier, please be aware you may need use another resource if you need to call for emergency services or contact one of the non-emergency numbers in your area, until further notice," the sheriff's office said.

If you cannot reach the 911 emergency center via 911, you can contact the regular business line at (541) 247-3242 or (541) 247-3243 using Verizon Wireless.

"Please keep in mind these lines are not dedicated emergency lines and you may experience delays or a message if call volume is heavy," the sheriff's office said. "We are sorry for the inconvenience and we are working with Verizon to resolve this issue as soon as possible. We will be taking and responding to all emergency calls for service. An Everbridge has been posted on this issue as well and we will provide updates on the status of this issue as it progresses."

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