Phone scam targets Wells Fargo customers

FILE - A Wells Fargo bank in Alabama. (WBMA)

BIRMINGHAM, Ala. (WBMA) - Wells Fargo confirms it is aware of a scam in which people are getting calls from a recorded message saying the bank has locked their account and they need to call another number to resolve the issue.

Once that number is called, personal information is requested and when that information is provided, the call ends.

It's scams like this that have customers concerned.

"If anybody feels threatened about their account, don't give out your information, be secure and alert of what's going on because people are hacking left and right," said Jasmine Hall, a Wells Fargo customer.

Hall would know.

While she was not a victim of this particular scam, her account was recently hacked, leaving her with one question.

"Where is my money?" Hall said.

For this reason, she told ABC 33/40 she always does her banking inside.

"There are great people inside that will help you, get you set up," she said.

When asked if she has received a call from someone claiming to be the bank, she said no, but she wouldn't be surprised if she did.

"I don't want to talk ... I'm going inside," she said.

According to Hall, Wells Fargo has made her experience in resolving her issue easy and hates that scammers are using their name.

"I love Wells Fargo," she said. "They're great people."

Wells Fargo reminds customers not to provide information to unsolicited callers.

The bank says if you have any questions or concerns, call the number on the back of your debit or credit card.

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